Job Title: IT Specialist

Location: Taunton
Job Type: Permanent - Full Time

Department: Information Technology

Reports to: IT Manager

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Job Summary:

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Due to significant growth, Risdons Solicitors are seeking a proactive and detail-oriented IT Specialist to support our IT department in ensuring the smooth operation of daily technology-related tasks. The ideal candidate will have a strong understanding of computer systems, troubleshooting techniques and excellent communications skills to assist users with hardware, software and network issues.

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Key Responsibilities:

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• Provide 1st and 2nd line technical support to employees (hardware, software, network issues).

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• Install, configure, and maintain computer systems, printers, and other IT equipment.

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• Assist with onboarding and offboarding processes, including user account setup and access control.

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• Troubleshoot system and network problems; diagnose and solve hardware or software faults.

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• Maintain inventory of IT assets, hardware, and software licenses.

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• Support in data backups, antivirus management, and regular system updates

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• Assist with maintaining documentation for IT procedures and user guides.

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• Collaborate with IT team on larger projects and rollouts.

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Qualifications:

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• A minimum of 2 years experience within a similar role of Computer Science, Information Technology, or related field (or equivalent experience).

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• Basic knowledge of Windows operating systems, Office 365

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• Familiarity with hardware components and common troubleshooting practices.

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• Strong communication and problem-solving skills.

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• Ability to work independently and manage multiple tasks efficiently.

 

Soft Skills:

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• Strong communication and interpersonal skills

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• Ability to manage time effectively and prioritise tasks

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• A team player with a positive and service orientated attitude

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• Willingness to learn and adapt to new technologies

 

Working Conditions:

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• Office environment with occasional travel to other locations for support.

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• May require occasional evening or weekend work for system maintenance.

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What We Offer:

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The benefits of working with our firm include but are not limited to:

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• Competitive Salary

• Company health cash plan

• Enhanced annual leave

• Social events and seasonal gifts

• Recruitment referral scheme

• Ongoing professional development and training

• Supportive and inclusive working environment