Main purpose of the role (Skills and Knowledge):

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• Receptionists play a vital part in the administration and smooth running of the business. Reception is the “face of the business” and is usually the first point of contact for clients.  It is a very important role in ensuring client satisfaction.

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• Receptionists are involved with the coordination and implementation of office procedures and may be responsible for specific tasks or projects.

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Key tasks (but not limited exclusively to):

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• To conduct matters on behalf of clients in a professional manner.  Providing a friendly, courteous, knowledgeable and professional service. To protect the firm against service complaints by ensuring service is of the highest quality.

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• Attending all service users and professionals, whether in person, on the telephone or by email in a polite, efficient and professional manner at all times.

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• To comply with the Policies and Procedures pursuant to the Office Manual at all times. 

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• To help manage files to CQS Standard at all times if applicable. Including closing and archiving procedures with accurate use of our case management system in accordance with the firm’s procedures and maintaining the file storage and retrieval systems.

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• All postal duties, to include opening, dating, sorting and distribution, franking and posting etc.

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• To oversee diary management for the meeting rooms, maintain meeting rooms and provide assistance to other members of staff when in meetings, as reception duties allow.  Informing the appropriate staff member of appointment attendances at the office in good time.

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• Assisting colleagues with photocopying and printing of documents as reception duties allow.

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• Ordering and maintaining stationery and office equipment and obtaining partner approval for purchases/order when required.

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• Ensuring prompt response to telephone calls, taking accurate messages and ensuring the calls/messages are passed to the appropriate staff member without delay.

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• Always adhering to the GDPR Policies, Equality and Diversity Policy of the firm.

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• Arranging Confidential Waste collections.

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• Further role requirements as discussed and agreed with the partners